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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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doug okroley

June 30, 2025

5  out of  5
rating by doug okroley
"Finished my insurance review with Max today. It was a quick process and Max followed up immediately to any questions I had. I have always had good experiences working with the staff at the Dawn Goplin office. Professional and friendly."
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Dale Martinez

June 26, 2025

1  out of  5
rating by Dale Martinez
"Very disrespectful, and doesn’t care to help Spanish speakers. Seemed racist, only white people work there! Don’t go here if you are a minority"
We responded:
"Thank you for bringing your concerns to our attention. We’re sorry to hear that you felt disrespected in your interaction with us but unfortunately, we don't have a record of that conversation and we genuinely want to understand your experience better. Could you please give us a call at 608-662-9900? We would appreciate the chance to discuss this with you directly and resolve any misunderstandings. Thank you for your time, and we look forward to hearing from you soon."
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Trinley Norbu

June 25, 2025

5  out of  5
rating by Trinley Norbu
"Great customer service by max"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! We look forward to chatting with you later this year! - Max"
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Trevor Kalscheur

June 25, 2025

5  out of  5
rating by Trevor Kalscheur
"Wonderful people to work with. I feel like I'm in good hands."
We responded:
"Thank you for your kind words, Trevor! We're glad you feel in good hands with our team and we look forward to continuing to help you! - Traci"
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J.H.

June 24, 2025

5  out of  5
rating by J.H.
"Made the process of obtaining a Contractor's policy easy, fast, perfect. The agents are all honest and ready to give unbiased answers. These are people who genuinely care for you.....I assume all starts with the agency Director/Operator, she knows how to build a happy and caring staff. .....oh, and I'm a very critical person, so I don't write this review without good reason."
We responded:
"Thank you for the kind words, Jared. We are always here to assist with whatever insurance needs you may have! - Max"
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Silvio Gkizas

June 24, 2025

5  out of  5
rating by Silvio Gkizas
"Max assisted with my home & auto insurance. Really appreciate the effort on his end!"
We responded:
"Silvio, I greatly appreciate your feedback. We are always here to help. I look forward to continuing working with you! - Max"
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Kaydence Flannery

June 23, 2025

5  out of  5
rating by Kaydence Flannery
"Chelsea was incredibly helpful in the process of getting renters insurance. This is the first time I have had to get renters insurance and the process seemed intimidating at first but Chelsea made it very simple and was so kind during the whole process."
We responded:
"You were so great to work with, Kaydence! I'm glad we were able to get that renters insurance set up for you. Thank you for your kind words! -Chelsea"
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Joyce Gitchell

June 23, 2025

5  out of  5
rating by Joyce Gitchell
"I am moving from Pittsburgh to Madison and Traci was absolutely fabulous helping to get my auto and home insurance transferred to auto and renters insurance there. I can’t wait to meet her in person once I’m there."
We responded:
"Thank you so much for your kind words, Joyce! It was my pleasure to assist you getting your auto insurance transferred and the renter's insurance set up during your move from Pittsburgh to Madison. I am looking forward to meeting you as well!! :) - Traci"
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lottie most

June 22, 2025

5  out of  5
rating by lottie most
"I am so impressed with the level of customer service I received at State Farm. Traci was so kind in helping me get set up and providing information on all the different policy options. I would highly recommend working with Traci if you are looking for great customer service."
We responded:
"Thank you so much for your kind words, Lottie! It was a pleasure helping you navigate the different policy options, and I’m happy to hear you felt well-supported throughout the process. Your recommendation means the world to me, and I look forward to continuing to work with you! - Traci "
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Nicholas Raslavsky

June 13, 2025

5  out of  5
rating by Nicholas Raslavsky
"Ally was very timely and helpful with a change I needed to make to my policy. Definitely recommend this State Farm office."
We responded:
"Thank you, Nick! I'm always happy to help. Thank you so much for the kind words, I know we all appreciate it! - Ally"
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Chad Mielke

June 9, 2025

5  out of  5
rating by Chad Mielke
"Traci was fantastic and very understanding to my needs when it came to updating my auto insurance. She also had great recommendations to help me with updating my life insurance policy. Great customer service!"
We responded:
"Thank you for your kind words, Chad! It was my pleasure helping with your auto insurance and talking about recommendations to help update your life insurance! I look forward to continuing to work with you! - Traci"
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Yogesh

June 9, 2025

5  out of  5
rating by Yogesh
"Had a great experience working with Chelsea Statz from Dawn Goplin's office to have my auto and home policies started! Thanks a lot Chelsea!"
We responded:
"Thanks Yogesh! It was so great working with you on your home and auto insurance, and I look forward to working with you in the future! -Chelsea"
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Davis Braker

June 5, 2025

5  out of  5
rating by Davis Braker
"Chelsea was very easy to work with and walked me through everything. Made the transition from my old insurance quick and easy and helped me save a ton of money."
We responded:
"Davis, so glad we were able to help with the smooth transition and have you part of the office! -Chelsea"
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Verda Blythe

June 5, 2025

5  out of  5
rating by Verda Blythe
"Excellent guidance and support for our insurance needs from Max and team. Prompt and friendly service. Thank you!"
We responded:
"Verda, thank you for the kind words! Hopefully you are able to get out on the water soon! - Max"
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Mark Schroder

June 3, 2025

5  out of  5
rating by Mark Schroder
"Scott at Dawn Goplin's office is great to work with. He is kind and patient and is able to answer all of our questions. What I like about Scott the most is that he doesn’t use high pressure sales tactics. He kindly presents what’s available and gives us the space to decide if it is something that we want. Furthermore, after our meetings he follows up with what we talked about via email. This is helpful because I can review his emails at anytime to refresh my memory of what was covered. In addition, all of the staff at Dawn Goblin’s office or very kind and helpful with whatever I need. All of them have grade A customer service."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience working with Scott and our team at Dawn Goplin's office. Your kind words about Scott’s approach and our staff’s customer service mean a lot to us. We strive to create a supportive and informative environment for our clients, and it’s great to know that we’re meeting that goal. We appreciate your feedback and look forward to continuing to assist you!"
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Trace H.

June 2, 2025

5  out of  5
rating by Trace H.
"Traci J. was very kind, patient, and answered all our questions. Appreciated the quick response time too. Thanks so much for all your help!"
We responded:
"Thank you so much for your kind words, Trace! I'm glad I could assist and answer all your questions. It's always my goal to provide timely support and make the process as smooth as possible. If you need anything else, feel free to reach out. I appreciate your feedback! - Traci"
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Debbie Winchell

May 28, 2025

5  out of  5
rating by Debbie Winchell
"I have a more difficult move ahead of me since it involves moving items to 2 different states, but the process of getting my car and renter’s insurance set up was a breeze thanks to everybody I spoke with or had e-mail communication with in Dawn’s office. I know if I have any questions or concerns I can contact her office and it will be taken care of. This is why I have been with State Farm for over 40 years!"
We responded:
"Thank you so much for your kind words! We truly appreciate your loyalty to State Farm over the past 40 years. It’s wonderful to hear that our team made the process of setting up your car and renter’s insurance a breeze. We’re always here to help, so don’t hesitate to reach out if you need anything during your upcoming move. Wishing you the best as you navigate this transition!"
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Doug Quale

May 28, 2025

5  out of  5
rating by Doug Quale
"Dawn gives me quick and friendly service every time I've needed her help."
We responded:
"Thank you, Doug! We are always happy to assist you for all your needs! - Kirsten"
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Sembrano, Wesley Eric J.

May 27, 2025

5  out of  5
rating by Sembrano, Wesley Eric J.
"I just want to thank Max for being patient with responding about any concerns in a quick and timely matter."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. - Max"
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Abby Alexander

May 27, 2025

5  out of  5
rating by Abby Alexander
"Traci was extremely helpful, polite and thorough as I am navigating a move back to WI after being out of state for 4 years. She provided so much information that I didn't need to ask any questions. Highly recommend!"
We responded:
"Thank you so much for your kind words, Abby! I'm thrilled to hear that I could assist you during your transition back to Wisconsin. It was my pleasure to provide you with the information you needed, and I'm glad to know that you found it helpful. I look forward to continuing to work with you. Welcome back to WI. :) - Traci"
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Ian Lenke

May 23, 2025

5  out of  5
rating by Ian Lenke
"I worked with max to help get quotes for auto, renters, and ring insurance. Specifically for auto insurance, max helped me learn a lot of specifics about wisconsin coverages and certain liabilities i was not aware of in the event of an accident. He was very friendly and easy to work with, i would highly recommend working with him for any of your insurance needs!"
We responded:
"Hi Ian, thank you for the kind words! I am glad that I was able to assist you, we are always here to help! - Max "
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Josh Prado

May 20, 2025

5  out of  5
rating by Josh Prado
"The team here couldn’t make it any easier. They were polite, punctual and answered every question I had."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! - Max"
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Lauren Dillon

May 16, 2025

5  out of  5
rating by Lauren Dillon
"I spoke with Max about updating my insurance for my new car and he was wonderful! Made the process short and painless! Definitely recommend him at this State Farm location."
We responded:
"Thank you for the kind words! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. - Max"
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Kelsie Godsey

May 14, 2025

5  out of  5
rating by Kelsie Godsey
"This was my first time buying auto insurance and Diane made the process very stress-free!! I had completed 10 online quotes for different companies, but State Farm was the only local company to email me willing to talk through my potential policy. Diane called to hear my situation, educate me, and actually recommended to increase my insurance coverage based on local driving regulations. Her knowledge was very helpful as a first time buyer. It was comforting that she was available in person, in a local office. Diane was not only trustworthy, but also kind and respectful as I searched for which company would best suit my needs."
We responded:
"Thank you Kelsie, I really enjoyed talking with you and getting to know you, and I'm so glad we could help you understand your coverage! We always strive to provide excellent customer service! -Diane"
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Hans Norslien

May 8, 2025

5  out of  5
rating by Hans Norslien
"I had the great pleasure to work with Traci at the Dawn Goplin agency to transition both auto and home insurance to State Farm from a more expensive and less engaging provider. Traci was very knowledgeable regarding the products she represents and sensitive to the desired timing of the transition. The coverages Traci recommended were not only better than those I currently had but less expensive. The savings allowed for the purchase of an umbrella policy and still a significant overall savings. I could not be happier with the service Traci, and the Dawn Goplin agency writ large, offered and the time taken to make this a very smooth transition."
We responded:
"Thank you so much for your kind words, Hans! It was a pleasure working with you to transition your auto and home insurance to State Farm. I'm thrilled to hear that you found the coverages we discussed to be better and more affordable than your previous provider. My goal is always to ensure our clients feel informed and confident in their choices, and I'm glad we could achieve that together. I appreciate your trust in me and the Dawn Goplin Agency, and I'm happy that the savings allowed you to invest in an umbrella policy as well! I look forward to continuing to work with you! – Traci "