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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Pete Navratil

August 20, 2025

5  out of  5
rating by Pete Navratil
"Max Ellenbecker helped me set up my renter's insurance policy for college, and was super on top of it---even reached out to *me* to finish the process! Very proactive"
We responded:
"Thank you, Pete! Our goal is to provide outstanding customer service all of the time. We are always here to help! - Max"
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Amy C Head

August 18, 2025

5  out of  5
rating by Amy C Head
"The team at this State Farm agency was so helpful to our family. Gave us a great quote for services and were very thorough and friendly. Special shout out to Traci Johnson for great customer service throughout this entire process of switching insurance. Definitely like “a good neighbor!”"
We responded:
"Thank you so much for your kind words, Amy! It was my pleasure to help you guys throughout the process of switching your insurance to our State Farm office. I'm excited to have you guys as a part of our office and looking forward to continuing to work with you! - Traci "
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Dan Rosetta

August 16, 2025

5  out of  5
rating by Dan Rosetta
"I recently worked with Chelsea Statz at the Dawn Goplin agency to set-up insurance on my home and cars. I simply can’t say enough about my positive experience; Chelsea was professional, helpful, kind and knowledgeable. She also got back to me quickly on all of my follow-up questions. Just a great overall experience."
We responded:
"We appreciate you, Dan! Thank you for your kind words! I'm so glad we were able to help you with your auto and home insurance. Really looking forward to having you part of our office! -Chelsea "
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Toni O'Connell

August 15, 2025

5  out of  5
rating by Toni O'Connell
"Dawn and her team are the best! Customer service is 2nd to none! Would highly recommend this Dawn’s agency as they truly care about each and every customer they serve!"
We responded:
"Thank you so much for your kind words, Toni! Your recommendation means a lot to us, and we're grateful to have you as a part of our office! We look forward to continuing to work with you!! - Dawn Goplin Agency Team"
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Erick Schroeder

August 14, 2025

5  out of  5
rating by Erick Schroeder
"Traci did an awesome job helping us get our home owners and auto policy. She answered any questions we had and anticipated possible roadblocks we may encounter in the future."
We responded:
"Thank you so much for your kind words! It was my pleasure to help you with your home and auto insurance! We're excited to have you guys as a part of the office and I look forward to continuing to work with you guys!! - Traci"
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Alex Shariff

August 13, 2025

5  out of  5
rating by Alex Shariff
"Kirsten was fantastic to meet with and helped make things go quite smoothly as my policy renewal date is steadily approaching. Nothing but good things to say from my end in this exchange. Easy 5 stars and high praises all around."
We responded:
"Thanks, Alex! It was so great getting to know you while we reviewed your coverages. Looking forward to the next time we get to chat! – Kirsten "
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Nate Shakouri

August 11, 2025

5  out of  5
rating by Nate Shakouri
"I worked with Chelsea Statz at State Farm to set up a bundled policy, and she was absolutely fantastic. Chelsea made the entire process smooth and stress-free, explaining all my options clearly and helping me find the best coverage for my needs at a great value. She was friendly, professional, and incredibly responsive to all my questions. I truly appreciate her dedication and the extra effort she put in to make sure I was taken care of. Highly recommend Chelsea if you’re looking for excellent service and peace of mind with your insurance!"
We responded:
"Thank you so much for your kind words! :) So excited to have you guys part of the office and I look forward to continuing to work with you guys on any of your insurance needs. Always here to help! -Chelsea"
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Sunny Sun

August 8, 2025

5  out of  5
rating by Sunny Sun
"State Farm is recommended by an insurance major friend in Madison area and I also heard that they have good reputation when clients have to file a claim. I was out of States when applying for the renter's policy and the online quote system didn't work well for me for some firewall problem I have. I simply and randomly choose here from google search and Chelsea has been so helpful and responsive walking me through this regardless of all the inconvenience including trouble of international calls. Fair rate and great service, highly recommend this to everyone!"
We responded:
"Hi Sunny, I'm so glad we were able to get you part of the office! We are happy to help in any way and look forward to continuing to work with you! -Chelsea"
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Stacy Schuster

August 7, 2025

5  out of  5
rating by Stacy Schuster
"I can’t say enough good things about my experience with Max at State Farm. After submitting a claim, he guided me through the entire process with professionalism, clarity, and genuine care. He was incredibly responsive every step of the way, answering my questions quickly and making sure I felt supported. It's so reassuring to have an agent who truly looks out for you—thank you for making a stressful situation so much easier!"
We responded:
" Stacy, it’s always our goal to provide the utmost customer service at all times! I’m glad we were able to assist you with this, we are always here to help. Max"
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Jill Weigel

August 2, 2025

5  out of  5
rating by Jill Weigel
"Working with Chelsea was a pleasure. She submitted proposals in a timely fashion and worked within my budget. Also shared a laugh or two."
We responded:
"It was great working with you, Jill! I'm glad we got the coverages you wanted all while working within your budget. Glad to have you part of the office! -Chelsea"
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Michelle Schultz

July 31, 2025

5  out of  5
rating by Michelle Schultz
"Kisten was extremely knowledgable about my policies and helped save me money!"
We responded:
"Thanks, Michelle! It was great getting to know you and happy to get your family in a better spot! - Kirsten"
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Garrett Low

July 31, 2025

5  out of  5
rating by Garrett Low
"Traci and Chelsea were very helpful in getting me renter's insurance quickly and with the highest coverage for the rate."
We responded:
"Thank you for your 5-star review! Our State Farm team is happy to be your good neighbor and look forward to continuing to work with you! - Traci"
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Jorge Gallegos

July 28, 2025

5  out of  5
rating by Jorge Gallegos
"Great service! Thank you Allison for all your help, it really makes complicated changes seem so easy."
We responded:
"Thank you so much for taking the time to leave this for me. I really appreciate it and I'm always happy to help how I can. Thank you! - Ally "
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Lisa

July 23, 2025

5  out of  5
rating by Lisa
"It was so easy to work with Traci at this office. She went out of her way to find us the best quote for our home and vehicles. Truly a pleasure to work with. Give this office a call and you will see what I mean."
We responded:
"Thank you so much for your kind words! It was truly a pleasure working with you and helping you with your home and autos. Thanks again for recommending our office, and I look forward to continuing to work with you! - Traci"
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Mike Berchem

July 13, 2025

5  out of  5
rating by Mike Berchem
"Spoke with Kirsten on the phone recently to make some policy changes. She was very friendly, courteous and knowledgeable about our policies and the State Farm products. Definitely five star service!"
We responded:
"Thanks, Mike! Glad we could get you in a better spot. We appreciate amazing customers like you! Kirsten "
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try cal

July 12, 2025

5  out of  5
rating by try cal
"Service was excellent! I was shopping around for quotes online, and Scott made the whole process so much easier. He called and was auper friendly, very knowledgeable, and was able to provide feedback and insight to better fit my needs. Without his assistance I would still be uncertain if the coverage I selected was the coverage I actually needed. Thank you so much!!!"
We responded:
"Thank you so much for your kind words. We're so glad we were able to help you get the right coverages in place to fit your needs the best and help save you money as well. We're so excited to be your good neighbor here in Madison! Scott "
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Mike Oxbig

July 11, 2025

1  out of  5
rating by Mike Oxbig
"Very disgusting people at this office! They don’t treat Hispanics well and will ship you off to someone different! I felt very judged walking into the office and no one greeted me until after 5 mins! I get that I’m not white but you could treat me like everyone else!"
We responded:
" Hi Mike, We take all feedback seriously, but after a thorough review with my entire team, we have no record of your visit and no one recalls an interaction matching what you described. Our office has proudly served a diverse community for over 20 years and treats every customer with respect—regardless of background. If this review was posted in error or if there has been a misunderstanding, I invite you to contact me directly at (608). 662-9900 or dawn@dawngoplin.com so we can discuss it further. We are committed to fairness, integrity, and professional service at all times. Sincerely, Dawn Goplin State Farm Agent"
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Dennis Choi

July 8, 2025

5  out of  5
rating by Dennis Choi
"Incredibly professional and helpful in helping me set up renter's insurance (something I admittedly should have had ages ago). Better late than never. Highly recommended, especially for those who are brand new to the process. Max explained everything very clearly."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. - Max"
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Eileen Ellenbecker

July 3, 2025

5  out of  5
rating by Eileen Ellenbecker
"Max prepared quotes on umbrella, home and auto policies for us. He was a pleasure to work with while sharing important information ."
We responded:
"Thank you for your 5-star review! it was a pleasure to assist you in looking at this with you. We are always here to help! - Max"
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Mark Pifer

July 3, 2025

5  out of  5
rating by Mark Pifer
"Max educated me on all the questions I had about car and renter’s insurance. He was incredibly easy to work with and very professional. I appreciated how clearly he explained everything, making the process much less stressful. I would definitely recommend Max for any of your insurance needs!"
We responded:
"I appreciate the review Mark! This means a lot and I am glad that I was able to make everything a smooth process! - Max"
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tejali naik

July 2, 2025

5  out of  5
rating by tejali naik
"I did my auto insurance and rental insurance with Max. Scott also help me . It was very quick. Happy with State Farm."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! - Max"
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Kyler Donovan

July 2, 2025

5  out of  5
rating by Kyler Donovan
"Worked with Max to look at different options for renters and car insurance. He was very friendly, helpful, and answered any questions I had to find what fit my needs!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! - Max"
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Stella Mello

July 2, 2025

5  out of  5
rating by Stella Mello
"Traci at Dawn Goplin-State Farm has helped my husband and I time and time again in recent months with adding a new policy and adjusting a preexisting policy. She always responded promptly and thoroughly explained everything. When asked, she quickly jumped on a call with us too to talk through things. Grateful for her efforts - would recommend working with Traci any day!"
We responded:
"Thank you so much for your kind words, Stella! I’m truly grateful for the opportunity to assist you and your husband with your insurance needs. It’s always my goal to provide prompt, clear, and personalized support, and I’m glad to hear that you felt well taken care of. Your recommendation means a lot to me! Please don’t hesitate to reach out anytime you need help. – Traci "
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doug okroley

June 30, 2025

5  out of  5
rating by doug okroley
"Finished my insurance review with Max today. It was a quick process and Max followed up immediately to any questions I had. I have always had good experiences working with the staff at the Dawn Goplin office. Professional and friendly."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! - Max"
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Trinley Norbu

June 25, 2025

5  out of  5
rating by Trinley Norbu
"Great customer service by max"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! We look forward to chatting with you later this year! - Max"